Shipping and Returns
All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Please read the Shipping Policy for more information.
Styled Wigs:
-Free international shipping on ALL styled wigs.
Calendars and Mugs:
Domestic and International Shipping Flat Rates
For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.
For simple flat-rate shipping: See the tables below:
Calendar Flat Shipping Rates |
||
Region |
Shipping first product |
Shipping additional product |
Europe |
5.62 EUR |
2.16 EUR |
UK / Ireland |
5.62 EUR |
2.16 EUR |
Germany |
5.62 EUR |
2.16 EUR |
Australia / NZ |
7.02 EUR |
2.70 EUR |
Brazil |
7.02 EUR |
3.24 EUR |
Singapore |
7.02 EUR |
3.24 EUR |
USA |
7.56 EUR |
3.24 EUR |
Scandinavia |
8.48 EUR |
2.70 EUR |
Canada |
9.72 EUR |
3.78 EUR |
EFTA States |
10.58 EUR |
3.78 EUR |
Japan |
17.28 EUR |
5.29 EUR |
Worldwide |
17.28 EUR |
5.29 EUR |
Mug Flat Shipping Rates |
||
Region |
Shipping first product |
Shipping additional product |
Europe |
4.99 EUR |
1.75 EUR |
UK / Ireland |
4.99 EUR |
1.50 EUR |
Germany |
4.99 EUR |
1.75 EUR |
Australia / NZ |
7.99 EUR |
3.55 EUR |
Brazil |
4.99 EUR |
2.70 EUR |
Singapore |
11.49 EUR |
6.20 EUR |
USA |
6.49 EUR |
3.50 EUR |
Scandinavia |
7.49 EUR |
1.63 EUR |
Canada |
7.19 EUR |
4.50 EUR |
EFTA States |
9.99 EUR |
1.50 EUR |
Japan |
4.41 EUR |
4.41 EUR |
Worldwide |
11.49 EUR |
6.20 EUR |
Refunds, returns, and exchanges
We currently do not support returns or exchanges because the products you order are personalised and made specifically for each order. Should you want to submit a new order, you will be liable for the costs of the new order. For more information please read the Refund Policy.
In case you’re not satisfied with the quality of the products you received, or the product is damaged or if the order was lost or returned to the sender, get in touch within 30 days of the estimated delivery date (or the date you received the item) with your order number and a photo of the item’s condition and we’ll do everything we can to investigate and find a satisfactory solution.
If your return request is accepted and our quality assurance team validates your claim, we will be happy to send a complimentary replacement order to you as quickly as possible. You’ll also need the receipt or proof of purchase.
If you have any further questions, please don't hesitate to contact us at queenmiagoldstore@gmail.com.